-
25000018582
Agent Availability
To receive
automatic call assignment, an agent must be in the available queue.
If an agent
is log
-
25000018583
Assume identity
If an agent is having issues which is different from other agents, you can mimic their session to se
-
25000035688
Removing a user license
If you need to remove the license from a user then please follow these steps.
Click on the Ad
-
25000036534
Create a New Freshdesk Agent
Agents can be created in a couple of different way; by converting from a Contact or from scratch. If
-
25000031813
Accessing Credit Card one time passwords
Credit card one-time
password emails are generated to a specific Freshdesk Group, named Credit Card
-
25000043099
Create a company in Freshdesk
Creating a company gives you the ability to run reports or write rules that will apply to all people
-
25000067190
How to Update Your Individual Signature in Freshdesk
If you're using Freshdesk as your customer support software, it's important to have a professional