Removing a user license
If you need to remove the license from a user then please follow these steps.
Click on the Admin tab (if you do not have the admin ta then you do not have the correct permissions. If you believe that you should do please raise this with your Team Leader).
Under the General Settings, clink Agents.
Find the user you need to using the search or by scrolling through.
Click on the hyperlink of their name once you have found them. Select the options 'Convert to a Contact'