Accessing Credit Card one time passwords
Credit card one-time
password emails are generated to a specific Freshdesk Group, named Credit Card Auth. All operations staff
should have access to this group.
Email that
are generated to this group are only valid for 10 minutes after generation. The
emails will automatically delete after being in the inbox for 1 hour.
To view
these authorisation emails, add the group name Credit Card Auth to your
Freshdesk filters view.
Click on the
dropdown next to Groups
Add Credit
Card Auth from the list of groups
You will
need to make sure that you check the other filters. Please make sure you have Unassigned in your agent filter as they will not be assigned to anyone.
Once you
have found the email that you require, remove Credit Card Auth from your filter
by clicking on the x in the Groups
YOU DO NOT HAVE TO DO ANY ACTION WITH THE EMAIL. THIS WILL AUTOMATICALLY BE DELETED AFTER
1 HOUR.