Consta - Missing Desktop Shortcuts
Sometimes we have users report that their Consta Desktop icons disappear
To resolve this issue is same steps when the user is first created but here is a step by step guide on how to do this:
- Go to BRA- Consta-01
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Go onto C:\Users folder and select another user (LauraP or GabrielleO are good examples) go to their Desktop and copy the 4 Consta shortcuts
(Should be 4 in total Consta - Corp, Consta - Crown, Consta - Crown2 and Consta - CTM)
- Go to the users desktop folder that is missing them and paste the shortcuts. C:\Users\UserName\Desktop
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It should then look something like this
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You will need to edit each of these 4 Shortcuts to update the Travellers Refs in order for this to work correctly. To do this Right click each shortcut and go to ‘Properties’, then alter the LoggedInAs initials to the new users Traveller clerk ref. Be careful to leave the space before and after the initials
If the users doesn't know their Traveller Ref then you will need to log onto Traveller and check in the system what Ref they have assigned to them.