How to Undo sent replies on Freshdesk
Freshworks/Freshdesk profiles
https://ctmtravel.freshworks.com/
You can manage your own settings regarding on Undo Sent replies on Freshdesk.
Please follow the steps below on how to turn on this option in your Profile.
Step1. Please click on the Profile icon and select Profile setting.
Step2. Turn on the "Undo send"
Step3. Please refresh the page for this to action to take affect.
Information:
This option only gives you a few seconds to undo a sent reply.