Before logging a ticket with mis (mis.mailbox@travelctm.com) please help us in identifying what could be preventing access to CTM Data Hub.
We request that the user checks to see if they can access the site directly in a standard Chrome browser 1st.
Please note: If this is the first time the user has accessed the Crown Data Hub, then select the “Sign Up” option, enter your business email address, select/create a password and complete login.
Step 2:
Enter business email address and the user created password
Step 3:
Upon Login, click on the dashboard and confirm the dashboard data shows (this may take a minute for the 1st login)
Step 4:
Run an on demand report (no extract required)
If any failures experienced, then we need to recreate the steps above in a Chrome INCOGNITO window. Access the Incognito tab as per the screenshot below and repeat the steps.
If successful, this indicates that the site and login are working and accessible and suggests the users internet browser cache/history may required deleting on their current device - if they could liaise with their IT department for guidance.
If unsuccessful, please share a full screenshot of the results to help move to next level investigation.