Bulk Actioning
Bulk action can be used to:
- Assigning multiple tickets/emails to a single user
- Closing multiple tickets/emails
- Marking multiple tickets/emails as spam.
Going down the column, click the square to the left of the ticket/email subject of which you wish to apply the bulk action. The select the "bulk action" button a the top of the screen. Complete the mandatory fields with the correct information for the action you require. While mandatory fields vary between departments, most common will be:
- Status - this can be changed to closed should you with to close multiple tickets at the same time
- Group - the team who received OR the team you wish to now assign the tickets to
- Agent - the person completing the action OR the single agent you wish to assign all tickets to.
- Category - the category to with the tickets below OR the new category you wish to assign them to
- Sub-category - as above