Log in to the Freshworks portal
LOGIN URL: https://ctmtravel.freshworks.com/
Click on the CTM Travel Sign-In button
It will then take you through to a Microsoft login page. Enter your login details that it has saved or enter them for the first time. This is your Microsoft 365 account details (what you have used in the past to sign in to Microsoft Teams, Outlook and their web portal at office.com). If you do not know your details email EU IT Support (it.support@travelctm.com)
One you have signed in you will have a link to the Freshdesk or Freshservice that you have a license for. If you have a license for more than one application they will all appear here.
If you are in an application and need to change which one you are in, you will see an icon at the bottom of the left hand pane of a square of different coloured dots.
Once you click on this you will see that you have the ability to jump between the different applications that you have a license for.